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Remote Service Applications for Professional Services

Citrix Online

A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.

Tags : citrix online technology, remote support, remote access
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Published:  Sep 08, 2010
Length:  7
Type:  White Paper