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The Value of Blending eServices and the Contact Center

Interactive Intelligence

How a contact center deploys and manages eServices — non-voice interaction channels such as email, chat, SMS and social media — is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.

Tags : interactive intelligence, sms, media channel, short message service, wireless, mobile communications, gsm, social media
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Published:  Dec 02, 2010
Length:  16
Type:  White Paper