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Contact Center Security: Moving to the True Cloud


Over the past decade, organizations have been increasingly moving away from environments where data is centrally accessed and stored and into distributed, more efficient virtualized environments. Moving to the cloud, or a true cloud platform, provides significantly more business benefits than a traditional infrastructure, however confidence in cloud security is a justifiable and top of mind concern. This white paper addresses what comprises cloud security and examines how an on-demand, true cloud contact center can reduce costs, increase business agility, and accelerate business innovation.

Tags : liveops, contact center, security, cloud, virtualization, virtual, infrastructure, network security
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Published:  Oct 05, 2010
Length:  6
Type:  White Paper