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Differentiation Through Service Excellence-Driving Customer Loyalty

By: SAP
SAP

Consider five key service process platforms that are shaping the future – as companies look to service to keep pace with customer expectations. Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.

Tags : customer loyalty, service profitability, sap, sap crm, value creation
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Published:  Mar 28, 2011
Length:  14
Type:  White Paper