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How to Gain Business Benefits from Customer Feedback


Lean the Customer Centricity
Lean the Customer Feedback Managment process as the core component of any customer-centric business strategy.

Learn how to manage customer experience
Use Customer Experience Analytics and use the findings to increase sales and loyalty.

Get the holistic view
Go behind the single shot market research approach. Build an holistic company-wide customer experience process

Tags : customer experience management, customer feedback management, social media, crm & customer care, marketing research, traditional marketing, sales
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Published:  Sep 22, 2011
Length:  21
Type:  White Paper