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The Business Value of Consolidating and Centralizing Communications

Interactive Intelligence

Increasingly powerful servers. Robust IP infrastructures. Innovative architecture designs. For contact centers, it’s getting easier to consolidate and centralize communications architectures and realize the benefits. Obviously, there are fewer applications and physical boxes to be administered and maintained. And costs are reduced. But according to Don Van Doren, president of Vanguard Communications and Brad Herrington, senior Solutions Marketing manager at Interactive Intelligence, consolidation can also do things like help eliminate “transfer trees” across an organization and make it easier to measure contact center performance and the customer experience. Read what else consolidation can do.

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Published:  Feb 14, 2012
Length:  12
Type:  White Paper