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Getting it Right: Seven Steps to Right Channeling Customer Interactions

By: Oracle
Oracle

In seven simple steps, eBusiness, Customer Experience and Contact Center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time, via the channel of their preference.  A Joint Whitepaper from IntelliResponse and Oracle. 

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
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Published:  Feb 28, 2012
Length:  11
Type:  White Paper