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Improving Customer Contract Management Using Failure Forecast Modeling


A global Transportation company based out of US, providing Long term Contractual services solutions covering Locomotive Engine maintenance and/or materials (spares, repair) during the contract period. Genpact started the engagement with the objective of improving the customer contract management. Result:43% reduction in part consumption which resulted in decease in repair cost to the contract.

Tags : failure forecasting, customer contract management, transportation
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Published:  Jul 30, 2012
Length:  2
Type:  Case Study