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Getting it Right: Seven Steps to Right Channeling Customer Interactions

Oracle Global Marketing

In seven simple steps, eBusiness, Customer Experience and Contact Center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs.

Tags : contact center software, instant answer agent, intelliresponse, oracle, right channeling, self service software, virtual assistant, customer experience strategy
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Published:  Nov 16, 2011
Length:  11
Type:  White Paper