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Best Practices for the Enterprise: How to integrate channels and maximize revenue

By: Oracle

In today's changing environment where customers are more informed than ever, businesses cannot continue to run siloed systems for sales, marketing and service. In order to maintain a competitive edge and grow revenues you need to deliver a seamless, personalized customer experience across channels. By integrating and aligning systems across multiple customer touch points you can drive higher conversion rates and lower operational costs, while improving the quality of each customer interaction. During this 30 minute webinar you will learn how to:

  • Build a unified revenue pipeline to increase close rates and reduce sales cycles
  • Deliver a personalized customer experience to maximize cross-sell and up-sell opportunities
  • Align sales across all interaction channels, including online, in person, via mobile devices and with call centers
  • Drive higher conversion rates and lower operational costs
  • Improve the quality of each customer interaction

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
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Published:  Dec 14, 2011
Type:  Webinar