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The Future of Customer Service in a Mobile World: Smart, Connected Interactions

Interactive Intelligence

The way customer service is delivered will change over the next five years thanks in large part to the abundance of smart devices and applications that give customers the freedom to actively engage with businesses. Daniel Hong and Keith Dawson from Ovum take an extensive look at how smart devices can revolutionize the customer experience.


Tags : customer service, customer experience, customer interactions, smart devices, mobile strategy, customer care, customer experience/engagement
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Published:  Oct 10, 2012
Length:  29
Type:  White Paper