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Managing the Customer Experience during Phone Calls

Interactive Intelligence

Improved compliance. Greater consistency in handling calls. Better service outcomes for customers and more focused training for agents. The benefits of real-time speech analytics can be wide-ranging - and immediate. Read why the emergence of speech analytics will continue to help organizations realize value in this Research Perspective from Ventana Research, sponsored by Interactive Intelligence.


Tags : customer experience, customer care, speech analytics
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Published:  Oct 10, 2012
Length:  4
Type:  White Paper