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Social Media Analytics - Making Customer Insights Actionable

By: IBM
IBM

This white paper examines the role social media can play in presenting a more strategic view of customer data and how the right combination of technologies can deliver insight to help companies more effectively meet perpetually shifting consumer demands expressed through, and influenced by, these dynamic communication channels. Discover the implications of social media for marketing and sales, as well as IT. And learn the how and why social media tools and applications can be integrated with existing technology investments.

Tags : analytics, social media, best practices, crm, marketing, marketing software, web analytics, customer experience/engagement
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Published:  Jan 18, 2013
Length:  8
Type:  White Paper