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Embracing Change Head- The Advantages of Cloud-based Contact Center Software Solutions

By: Five9
Five9

Moving to integrated, cloud-based contact center technology has allowed companies to eliminate the high costs and hassles of maintaining complex internal systems and to drive real benefits from the rapid scaling and business flexibility provided by this technology.

In this report, we’ll examine the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.

Tags : call center, contact center, cloud, saas, ivr, customer service. voip, cloud-based, agents
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Published:  Jan 30, 2013
Length:  8
Type:  White Paper