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How to Select the Right Remote Support Tool: A practical guide for the support desk owner


Today's customer support and IT service organizations are charged with supporting ever-more complex environments that include multiple channels of communication to a seemingly limitless number of devices and systems-all while keeping support costs down. To meet these conflicting demands, service organizations are turing to remote support solutions. 

But as these remote support systems grow in sophistication, it becomes challenging to evaluate available choices. This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process. 

Tags : remote support, solution, complex, communication, sophistication
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Published:  Feb 06, 2013
Length:  6
Type:  White Paper