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Work-at-Home Agents: A Case Study Review (Part 1 of a 2-part series)

Interactive Intelligence

This two part paper is a review of a remote agent case study. This first part looks at the issues faced and the benefits received from the people side of the project: How the agents and management of a remote solution can positively affect customers service metrics.

Tags : case study review, customer service metrics, interactive intelligence, remote solutions
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Published:  Feb 21, 2013
Length:  10
Type:  Case Study