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Deriving Value from Skills-Based Routing: A Guide to Implementing Skills-Based Routing Effectively

Interactive Intelligence

The modern contact center is a company's primary resource for delivering a differentiated customer experience and driving efficient and cost-effective customer satisfaction. Top tier contact centers make regular investments in advanced technologies to assist them in the delivery of the desired customer experience, including intelligent call delivery systems that enable skills-based routing.

Tags : implementing skills, routing, interactive intelligence
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Published:  Feb 21, 2013
Length:  10
Type:  White Paper