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Transforming a Measurement Program Into a Meaningful Program

Interactive Intelligence

Read this white paper, from Interactive Intelligence, on transforming a measurement program into a meaningful program. Follow these eight steps outlined in the white paper to truly create a meaningful measurement program that include integrating survey data with contact center operational metrics, integrating scores with enterprise business metrics, keeping surveys current and more.

Tags : transforming measurement programs, customer feedback, surveys, metrics, integrating scores, business metrics, crm & customer care, data management/analytics
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Published:  Feb 26, 2013
Length:  6
Type:  White Paper