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Extending Contact Center Capabilities Across the Insurance Enterprise

Interactive Intelligence

Traditional advice for developing IT strategies in insurance is to use business objectives and business strategy to drive the IT plan. Today, however, advancements in technology areas such as mobile, social media, analytics, content management (ECM), and process automation are making big impact on business and society. Read this white paper to learn more about new technologies that create new customer demands, business opportunities and more.

Tags : contact center capabilities, insurance enterprise, next generation technology, integration, it plan, it strategy, crm & customer care
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Published:  Feb 26, 2013
Length:  13
Type:  White Paper