RSS feed Get our RSS feed

News by Topic

Let's Get Social: Best Practices in Utility Outage Communications

Interactive Intelligence

Utility outages are inevitable. How utilities communicate with the customers who are personally impacted by the outage has the potential to be a relatively positive or an incredibly negative experience. Learn about customer communications via social and other points in which negative feedback can impact you negatively in a world with demanding customers. Get social with the best practices in utility outage communications.

Tags : utlity outages, communications, social, best practices, negative experiences, interactive intelligence, social media, crm & customer care
 Email this page
Published:  Feb 26, 2013
Length:  12
Type:  White Paper