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Think Strategic: Workforce Optimization - Get it Working for Your Organization

Interactive Intelligence

This paper examines 3 major elements of WFO: Analytics, Quality Management and Workforce Management, and discusses how and where to incorporate them into your strategic plan. Business Improvement Architects define strategic thinking as: "A planning process that applies innovation, strategic planning and operational planning to develop business strategies that have greater chance for success."

Tags : workforce optimization, customer satisfaction, loyalty, competitve advantage, hiring plan, interactive intelligence, crm & customer care, marketing research
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Published:  Feb 27, 2013
Length:  11
Type:  White Paper