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Contact Center Enterprise Analytics: Advances in Decision Technologies

Interactive Intelligence

In this white paper, learn about the advances in decision techniques that are at the center of contact center enterprise analytics. Learn how computers shouldn't replace people as decision makers, rather, aid us in decisions that are hard to make. Topics include, the tactical analytics in the contact center industry, strategies in the decision cycle and more.

Tags : contact center, enterprise, analytics, advances in decision technologies, decision makers, strategies in decision cycles, computers ai, crm & customer care
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Published:  Feb 27, 2013
Length:  12
Type:  White Paper