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Workforce Management: It's More Than Just Software

Interactive Intelligence

Workforce management is more than just software, It requires a large amount of process definition and organizational consideration. This document is designed to be a companion document to the Interaction Optimizer Feature Overview which covers the main components of the software piece of the process.

Tags : workforce management, more than just software, interactive intelligence, organizational consideration, crm & customer care, marketing research
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Published:  Feb 27, 2013
Length:  10
Type:  White Paper