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Best Practices for Social Customer Service

Oracle Corp

Confused about how to get started with social customer service or how to take it to the next level? Oracle can help you address the challenges of this rapidly evolving service channel - and help you deliver social customer service that delights your customers.

Join our webcast featuring Aphrodite Brinsmead, senior analyst at Ovum, and learn her best practices for social customer service, including how to:

  • Align social strategies for marketing and customer service
  • Empower agents to handle interactions in social media
  • Proactively engage with customers through social media
  • Deliver superior customer experiences

Tags : social media, customer service, customer experience management, customer experience/engagement, social media marketing
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Published:  Sep 18, 2013
Type:  Live Event