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How to Transform Your Mobile Customer Care Strategy

By: Oracle

It’s all about the SCI: the smart, connected interaction. Walk down your own unique path and connect with your customers through their mobile devices. It’s not easy - mobility increases the number of variables going into each interaction, requires the preservation of context as interactions across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.

Tags : oracle, cloud, mobile, customer care, mobile maturity referenc, crm & customer care
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Published:  Oct 02, 2013
Length:  14
Type:  White Paper