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Gartner Magic Quadrant for Contact Center Infrastructure


Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute.

Explore and compare contact center solutions from today's top vendors and decide which solution is right for you.

This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center

Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!

Tags : contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools
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Published:  Oct 16, 2013
Type:  White Paper