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Top 5 Steps to a World-Class Contact Center


Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact center in this new environment have also shifted.

In this white paper you’ll find five key steps to keep in mind when building a world-class contact center in today’s rapidly changing customer landscape.

Tags : contact center, customer service, customer relationship management, technology, business process management, bpm, crm
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Published:  Oct 16, 2013
Length:  4
Type:  White Paper