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Deploying Customer Service in the Cloud: The Four Phases from Implementation to Transformation

By: Oracle
Oracle

One of the biggest challenges facing companies is how to serve consumers in an environment where customer engagement is rapidly shifting. With the consumerization of customer service taking root, implementing a successful customer service experience strategy means enterprises need to be agile enough to serve customers on the their own terms across all channels.  This business guide shares best practices for how to do this successfully.

Tags : zenithoptimedia, oracle, deploying customer service, the cloud, cloud deployment, customer experience strategy, economically palatable, implementation
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Published:  Nov 01, 2013
Length:  12
Type:  White Paper