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KeyBank Improves Results and Usage with Coveo for Advanced Enterprise Search

By: Coveo
Coveo

Where does a Fortune 500 bank with 15,000 employees and a $90 billion in assets under management turn when itís looking to unlock the potential in its internal knowledge base? KeyBank turned to Coveo.

Read this case study to learn how KeyBank has improved employee productivity through improved access to internal resources:

  • Increased employee satisfaction and visitation to the internal knowledge portal increasing search queries from 8 per hour to between 1,500 and 2,000 requests each day.
  • Positive feedback thatís led to greater collaboration and knowledge sharing among employees.

Tags : enterprise search, unified search solutions, internal knowledge base
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Published:  Nov 13, 2013
Length:  2
Type:  Case Study