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Benefits of Web Self-Service

By: Oracle

According to Forrester, 72% of customers prefer using a company’s Website to answer their questions. But only 52.4% find the information they need online.

Customers want to solve their issues quickly and easily on the Web. When they can, they are likely to buy more, with 88% saying they will increase their spending.

Download this White Paper for more information.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
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Published:  Nov 27, 2013
Length:  2
Type:  White Paper