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Gartner Magic Quadrant for Contact Center Workforce Optimization

Genesys

Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute.

Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization.  Read Now.

Tags : wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying
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Published:  Dec 11, 2013
Type:  White Paper