RSS feed Get our RSS feed

News by Topic

An Architecture for Mobile Communications Innovation in the Contact Center

By: Avaya

It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.

Meeting the growing demands of customers using mobile devices falls largely on the shoulders of the contact center.

To learn more download this whitepaper. Compliments of Avaya.

Tags : avaya, cem, customer experience management, contact center, mobile, mobile devices, customer interactions
 Email this page
Published:  Dec 18, 2013
Length:  7
Type:  White Paper