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The Perfect Combo: ITIL, ITSM and Social Media

BMC Software

What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix?  BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.

Tags : it service management, service desk, help desk, saas help desk, cloud help desk, bmc
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Published:  Jan 31, 2014
Length:  4
Type:  White Paper