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Seeing the Voice of the Customer: Identifying Root Cause with Text Analysis Visualization

By: SAS
SAS

Stop to think about how - and how often - your business interacts with customers. Most organizations believe that only a small fraction of data on interactions generated are effectively put to use. Why is that? Check out this whitepaper to see.

Tags : sas, voc, voice of customer, visual text analytics, best practices, customer voice, sound of sentiment, text data
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Published:  Mar 14, 2014
Length:  18
Type:  White Paper