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7 Considerations for Selecting a Service Desk Provider in 2014


The success of an outsourced service desk initiative really comes down to one thing: the satisfaction of your users. As you seek a provider, keep that in mind. Any cost savings or operational efficiencies you generate can quickly be negated if your organization canít get its technology issues resolved quickly and painlessly. Itís also important to keep in mind the distinction between a service desk and a help desk. Help desks aid end-users in fixing common technology problems. Service desks aid organizations in ensuring their users can use technology in pursuit of business goals with maximum effectiveness, including set processes and best practices. Commonly, help desks are seen as a component of a larger service desk solution.

Tags : logicallis, iaas, security, compliance, cloud, cloud security alliance board, data center, customer experience
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Published:  Mar 27, 2014
Length:  2
Type:  White Paper