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Using Real-Time Speech Analytics to Turn a Negative Experience into an Extended Revenue System

Interactive Intelligence

In a contact center environment, real-time analytics provide the live information needed to respond to difficult situations before a customer, a sale, or an opportunity is lost. Scott Bakken and David Patchen from MainTrax and Brandon Rowe from Interactive Intelligence discuss how real-time analytics help your business operate at optimal levels and experience increased growth and reduced costs.

Tags : interactive intelligence, real time speech analytics, contact centers, data centers, real time analytics, productivity, revenue, retention rates
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Published:  Apr 23, 2014
Length:  12
Type:  White Paper