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Enabling Collaboration in Insurance: The Role of Communications, Content, and Processes

Interactive Intelligence

Collaboration working together for a common goal is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important. Author Mark Breading of Strategy Meets Action explains how applying collaboration technologies to specific insurance business problems is enabling insurers to realize the true promise of collaborating for a competitive advantage.

Tags : collaboration, insurance, interactive intelligence, communications, contact center, business process, collaboration technology, customer experience/engagement
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Published:  Apr 23, 2014
Length:  12
Type:  White Paper