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The Rising Financial Impact of Customer Service

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The role of customer service is one that is values and well understood by many organisations.  However making the leap from correlating customer service activities with overall-performance resultst to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator.

This document will highlight the financial liink between better custmoer service and increased company profitability.  It will also highlight several best practices that help organisations convert their service business from a cost center into a profit center.

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Tags : liven chat, bold chat, customer service, customer support, crm software, crm solutions, financial impact of customer service, crm solutions/software
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Published:  Jul 18, 2014
Length:  9
Type:  White Paper