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Educational Video: 10 Secrets for Taming the ITSM Beast

Samanage

It’s not hard to fathom the excellence you could achieve through IT Service Management. Getting your arms around it all is the hard part.

For most organizations, implementing ITSM can feel like being pulled into a deep abyss. You likely have more questions than answers right now. What do you need to be successful? Where do you even start?

Listen on demand to this educational webcast, presented by Randy Michaels of Knowledge ToolWorks, a leading expert on IT and business processes, to learn how you can make ITSM work for you without getting tangled up in its ugly tentacles.

What you'll take away:

  • Benefits and pitfalls of adopting an ITSM framework
  • Answering the questions "Am I ready?" and "Where do I begin?"
  • Key process and technology considerations for transforming into a high performing, service-driven organization
  • The people equation and how to get everyone on board

Registrants will receive an ITIL Process Framework poster that details out the individual process workflows within ITIL. 


About Samanage: Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in only 14 days. We are uniquely able to deliver both simplicity and strength to customers in the form of instant value, user-friendly functionality, and feature-rich and “future-proof” capabilities. Our goal is to help customers deliver a superior service experience to their end users, and real value throughout their organization by improving asset control, empowering end users, and maximizing resources. 


Tags : samanage, randy michaels, itsm, it service management, knowledge toolworks, service driven organization, itsm framework
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Published:  Aug 13, 2014
Type:  Webinar