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Simplifying Customer Service Interactions

KANA®, A Verint® Company

The increasing popularity of self-service for today’s always on, always connected consumer, is both breathing new life into and making new demands of the contact center and customer facing staff. Learn how with our agent desktop, KANA customers are reaping rewards that not only benefit their customers but in turn, benefit their staff and business and allow them to simplify the Service engagement.

Tags : customer service, engagement, self-service, consumer, staff, customer, rewards, benefit
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Published:  Aug 07, 2014
Length:  1
Type:  White Paper