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Context-Aware Collaboration: Turning Field Service Workers into Knowledge Workers


Context-aware services, which utilize data from mobile, social, web, and physical environments, are changing the way consumers interact with businesses.

Gartner estimates that by 2015, 40 percent of global smartphone users will opt into context services, allowing providers to track their activities in exchange for a more tailored user experience

Many enterprises, however, have yet to leverage these services to improve internal operations, such as field service, and other elements of their workforce management solutions. Integrating context-aware services with modern collaboration capabilities can help organizations to improve the way they share ideas, resolve issues, and improve customer service.

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Tags : context aware services, mobile experience, smartphone trends, tracking mobile activity
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Published:  Aug 13, 2014
Length:  18
Type:  White Paper