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What Does Friction Between Business and IT Cost your Organization?

BMC Software

“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as:
• Gaps in customer satisfaction and the perceived value of services
• Inadequate IT support, which decreases productivity and revenue
• Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs

See what 900 business and IT professionals had to say and get recommendations for change.
strategy.

Tags : customer satisfaction, it support, communication, business users
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Published:  Aug 18, 2014
Length:  18
Type:  White Paper