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Five Tips for Improving Customer Experience

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Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry. How does today’s customer support organization manage to respond? The answer lies in building a better support desk that will let you do more with less without sacrificing on support quality or end-user satisfaction. Wondering where to start? You may want to read these five tips.

Tags : customer experience, customer satisfaction, customer service, customer support, crm & customer care, marketing research, sales
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Published:  Mar 19, 2015
Length:  4
Type:  White Paper