RSS feed Get our RSS feed

News by Topic

2014 Remote Support Trends: Rapid Expansion of Device Coverage and Workflow Options Continues

LogMeIn

Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.

Tags : remote support, remote technology, customer support, productivity, remote technology, crm & customer care, marketing research, sales
 Email this page
Published:  Mar 19, 2015
Length:  8
Type:  White Paper