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Forrester Research – Predictions 2015: The Age of The Customer Is Set To Disrupt the BPM Market

By: K2

Forrester’s latest report indicates a shift in the business process management (BPM) market. “‘Low-code’ platforms, new engagement architectures and cloud-based work orchestration” are replacing BPM suites, which simply aren’t agile enough to streamline business operations and improve processes that “directly or indirectly touch customers or shape customer experience.” With the BPM focus on operations-centric and customer-centric business challenges, organizations are choosing agile technologies that reduce coding and cut down implementation times, to keep up with market demands.

Download this free report to ensure you have the knowledge you need to retain your customers as you head into 2015.

Tags : business process management, cloud-based work orchestration, smart process apps, bpm market, "low-code" platforms, dynamic case management
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Published:  Apr 27, 2015
Length:  5
Type:  White Paper