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Where Contact Center Are Missing the Mark with Customer Care


The new multi-device, always-connected consumer has greater expectations for customer service and the ability to switch providers if a business doesnít meet those expectations. Customers are reaching out to businesses on different channels from different locations via smart devices, and, as a result, they want faster resolution times and more competitive prices.

This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customersí ever-changing behavior and preferences.

Download this report now to find out more.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer experience/engagement
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Published:  Jun 23, 2015
Length:  34
Type:  White Paper