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Where Contact Centres are Missing the Mark with Customer Care Infographic


Today's digital customers are engaging with companies on multiple channels from an array of devices and expect a seamless experience with fast resolution. Although businesses are fully aware of new channel trends, many are not addressing customers' needs and top frustrations.

This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.

Download now to find out more.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer experience/engagement
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Published:  Jun 23, 2015
Length:  1
Type:  White Paper