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Understand and Engage your Customer to Deliver Value

By: IBM
IBM

Our webinar discusses the findings of the latest IBM Institute for Business Value study - based on a survey of 12,000 consumers in 24 countries. Our findings focus on the 3 essentials of retaining customers: customer knowledge, customer value and customer engagement. In this one hour webinar, you will hear how one of the nation's leading insurers implements these findings.

Tags : ibm, engagement, crm, customer, value, insurance, crm & customer care, e-commerce
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Published:  Aug 18, 2015
Type:  Webinar