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2015 Remote Support Trends

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Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards, with live video links emerging as the latest hot trend. 

Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.

Tags : remote support trends, remote support, web collaboration, support solutions, remote support tools, crm solutions/software, customer experience/engagement
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Published:  Oct 08, 2015
Length:  6
Type:  White Paper