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Revolutionising Support Interactions with Video

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There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the actual medium of phone support. They cannot see what the customer sees and are limited to how customers explain and describe a technical problem and environmental issues. Video has the capability of completely changing this dynamic.

This report examines the new technologies that innovative solution providers are releasing to assist in faster repair and recovery.

Download this paper now to find out more.

Tags : video, b4b, support, technicians, customer support, customer, value added services, customer satisfaction
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Published:  Oct 08, 2015
Length:  5
Type:  White Paper